Kolotan has a donation refund policy to ensure fair and transparent processing of requests for refund of donations. Kolotan expects that all donors will exercise due care and diligence while making donations. Kolotan also recognizes that a donation may be made erroneously or donors may change their minds. Kolotan will examine the request for a refund of the donation and endeavor to make the refund. Kolotan may also seek proper explanations and reasons from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

“Kolotan is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.”

Your refund request must contain the details such as Date of Donation, Amount of Donation, and Mode of Donation i.e. Credit Card or Online Payment and should reach the Kolotan office within 7 (Seven) calendar days from the date on which you made the donation i.e.:
* The date on which you made the donation online, electronically or through other means, OR The date on which you Handed over the cheque/demand draft to Kolotan or someone authorized by Kolotan for this purpose OR The date on which you Despatched the cheque/demand draft to Kolotan by other means.
The refund process may take up to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done. No refund request will be entertained if submitted after 7 (Seven) calendar days of the date of donation.
Address: yourkolotan@gmail.com

Opening Hours

Opening Hours

Mon-Fri: 10am – 4.30pm
Sat: 9.30am – 3.00pm
Sun: 10.00 am – 3.00pm
Public Holidays: as advertised

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